Eversince, i and my friends love talaga ang penongs. At ako ang nag recommend sa kanila….Actually paborito ko ang Matina branch ng Penongs….Masarap kasi, dito na branch ang pinaka juicy……

Pero nung kumain kami sa Ilustre na branch, I dissapointed and inis talag masyado ,,, hindi ko nagustohan ang customer service, ilang time na kami kumain, tapos pag mag order kami, matagal masyado pumupunta ang incharge sa ordering form, or in short “matagal mamansin”…… tpos yung mga waiter pa palaging nag tsismis2, ilang beses na ako nagtawag pero matagal tumingin………. deadma ,masyado,,,,,,gutom2 na talag kami……doon lang man ako na disapoint sa ilustre branch….

Hopefully, mag orrientation kau uli regarding about customer service……..

No hard feelings………..

Anyways, Paborito ko talaga ang penongs sa lahat ng mga BBQ Restaurants…. Thanks B-)

one thing that your bbq tastes good, its just because of your bbq sauce….BAKIT NINYO PINAGDADAMOT ang sauce? hmmp… pinagpapabili ninyo ang sauce for P3.00 ….. your bbq sauce is the best asset for your food right? so it is good for you to price off your sauce…

sana mabago na ninyo ang inyong sistema kasi sa napapansin namin ngayon, kumukunti na lang ang inyong customers… sana napanpansin niyo din ‘yon….

anyway, me and jean ate at penongs again last nite, and for the first time in ages the usually patient and amiable jean complained about the service as well. ironic isn’t it? I will not go into details anymore in respect to sir Jayvee, but I really hope and wish to see better customer service next time we visit Penongs. We still love that place!

Me and my friends ate at Penong’s (Matina Branch), and because of their superb chicken meal, the resto was full packed. We had a hard time looking for a table. When we finally manage to find one, we ordered our fave meal but My God! it took us like eternity to eat! ang tagal dumating and to think we just ordered chicken barbecue and rice plus drinks! the other table are complaining too because of the slow service. other waiters were not , multi tasking either. They got busy with pag-aayos ng toothpick sa lalagyan instead of tending to the customers. I even heard one waiter said: Bahal mo diha uy! Such Customer Service!

The customers in the adjacent table decided to leave because mas nauna pa nabigyan yung huling dumating! Imagine! hay naku! and my cuzin complained about hilaw! The other customers wished to speak to the manager however they were not given attention. The waiter even make excuse that 6 waiters were absent that time. Aren’t there any reliever??!!

Am not posting this to ruin such a good rep. BUt good customer service is more than just giving a deliciously cooked food. It’s giving the kind of service that the customer is expecting. And I believe Penong’s need to train their staff to give “wow service”. Because if they don’t, an irated customer really spreads words that can have a multiplier effect!